Officer Payments
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Operations Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
Responsible for back office processing of loans and general items from branches and Head Office departments.
Deadline: 2025-01-23
Category: Operations/Governance
Subsidiary: HFC
Principle Accountabilities
- Timely and accurate processing of loan and insurance premium disbursements.
- Prompt closure of loan account as per written instructions from Credit Operations department.
- Prompt and accurate marking of overdraft limits on customers’ accounts.
- Prompt processing of internal transfers affecting mortgage accounts and savings accounts
- Prompt adjustment of loan interest rates, terms and conversions as per written instructions from the Credit Operations department.
- Processing of EFTs that are remitted directly through our bank’s accounts in Citibank, Equity, Standard Chartered and Barclays Bank
- Processing of standing orders, bulk payments and salaries.
- Remittance of tax, revenue stamp collections and withholding tax to Kenya Revenue Authority [KRA]
- Processing all journal vouchers and invoices as per instructions received from HF Group
- Reconciliation of General Ledger Accounts for the unit
- Ensuring adherence to the Bank’s operating policies, procedures and risk management guidelines.
- Ensure adherence to Service Level Agreements with internal and external stakeholders.
- Responding to inquiries/complaints/issues effectively and promptly
- Performing other duties as may be assigned.
Key Competencies and Skills
- Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
- Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organizational levels; ability to work independently and as part of a team.
- Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
- Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention, and problem-solving skills.
- Basic analytical ability with active listening skills.
- Ability to work accurately with close attention to detail; must have eye for detail, a strong ability to scrutinize and examine.
- Ability to maintain confidentiality of sensitive information.
- Ability to study and apply new information.
- Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Academic & Professional Qualification
- Bachelor’s degree in finance, accounting, business administration, or a related field
Experience
- At least two years’ experience in banking operations.
