Nairobi, Kenya
Trending
Job Description
Reporting to the Integrations Lead Fintech – Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.
Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.
Responsibilities
Key Responsibilities:
· Ensure data and/or application availability of the assigned systems and applications.
· Participate in design, testing and implementation of new products, services, functionalities or upgrades.
· Provide support for financial solutions which includes MPESA and integrations.
· Perform Systems and Applications Monitoring.
· Maintain knowledge base by documenting technical knowledge.
· Collaborate with team members to improve the tools, systems and procedures.
· Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.
· Work with the external and internal technical teams to ensure efficient resolution of all system issues.
· Implement DevOps technologies and processes, e.g: containerization.
· Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood.
· Transfer system knowledge to internal customers on new features and support processes.
· Prepare and publish accurate and timely system performance reports.
· Perform regular service improvements that align with 99.999% availability.
· Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met.
· Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed.
· Provide prompt and accurate feedback to stakeholders on assigned tasks.
· Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket.
· Develop and maintain applications using Spring Boot framework.
· Design and implement scalable, high-performance applications.
· Ensure applications are robust and reliable.
· Write clean, maintainable code following best practices.
· Participate in code reviews and provide technical guidance.
Requirements:
· A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum.
· 2 years of work experience as an engineer in a telecommunications or financial services environment.
· Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks.
· Working knowledge of databases (NoSQL and SQL databases).
· Excellent problem-solving and communication skills.
· Software development skills in Java, python, Angular JS etc.
· Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
· Working knowledge in dev ops and dev ops tools like Github.
· Knowledge in mobile money systems, integrations or financial systems.
· Must be able to work without supervision & meet tight deadlines/schedules.
· Good presentation skills.
· Proactive & self-motivated.
How to apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
Qualifications
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About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022.
We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
