Join NCBA Bank and Shape the Future of Banking
At NCBA Bank, we believe in empowering our customers to live their dreams by offering innovative banking solutions and exceptional customer experiences. Join us and be part of a dynamic team that is at the forefront of transforming financial lives while making a meaningful difference. Whether you’re just beginning your career or ready to take it to the next level, we might have the perfect opportunity for you!
We are currently hiring for the following exciting positions:
Product Manager, Retail Digital Banking
Department: Retail Digital Banking
Reporting to: Retail Digital Banking Head
Job Description:
- Develop and execute digital banking products and services that align with the bank’s overall strategy.
- Oversee product lifecycle management, including market analysis, product design, testing, and deployment.
- Collaborate with cross-functional teams to ensure the seamless integration of digital banking solutions.
- Monitor performance metrics to ensure customer satisfaction and business objectives are met.
- Identify market trends and customer needs to continuously innovate and enhance product offerings.
Branch Manager
Department: Retail Banking
Reporting to: General Manager
Job Description:
- Lead and manage branch operations to deliver exceptional customer experiences.
- Drive business growth by identifying opportunities to increase customer acquisition and retention.
- Oversee staff development, ensuring team members meet performance and service excellence standards.
- Monitor branch compliance with regulatory requirements and internal policies.
- Ensure branch profitability by managing costs and achieving revenue targets.
CRM System Analyst
Department: Technology & Operations
Reporting to: CRM Systems Senior Manager
Job Description:
- Analyze, design, and implement CRM system solutions to improve customer engagement.
- Maintain the CRM system to ensure optimal performance and functionality.
- Collaborate with stakeholders to gather requirements and deliver tailored CRM solutions.
- Develop and maintain system documentation and provide training to end-users.
- Troubleshoot and resolve issues to ensure seamless operation of CRM systems.
Senior Manager, Treasury Applications
Department: Technology and Operations
Reporting to: Core Applications Head
Job Description:
- Manage and maintain treasury application systems to support business operations.
- Lead system upgrades, integrations, and enhancements in alignment with business needs.
- Ensure system security and compliance with regulatory standards.
- Collaborate with internal and external stakeholders to deliver high-quality solutions.
- Provide technical leadership and mentorship to the applications support team.
NCBA Insurance Company – Information Technology Manager
Department: Information Technology
Reporting to: Head of Operations & IT
Job Description:
- Develop and implement IT strategies to support business objectives for NCBA Insurance Company.
- Manage IT infrastructure, ensuring system availability, security, and performance.
- Oversee IT projects, including system upgrades, migrations, and implementations.
- Ensure compliance with IT policies, procedures, and regulatory standards.
- Lead the IT team to provide efficient and effective support to all departments.
