The Ministry of Information, Communication, and the Digital Economy, under the State Department for ICT and the Digital Economy, is pleased to announce the availability of a remarkable career opportunity for dynamic and skilled individuals. As the digital landscape continues to expand, the ministry seeks to build a team of forward-thinking professionals to support Kenya’s journey toward digital transformation.
Position Title: Information Communication Technology Assistant III
Job Group: CSG 12
Department: ICT and The Digital Economy
Number of Vacancies: 290
This role represents an exciting chance to be part of a vital government department that champions the advancement of ICT infrastructure, digital services, and innovation across Kenya.
The Role: What You Will Do
As an Information Communication Technology Assistant III, you will be instrumental in supporting the implementation, maintenance, and troubleshooting of ICT systems to enhance efficiency in service delivery. You will have the chance to work within a vibrant and collaborative environment that values innovation and technological excellence. Key responsibilities in this role include:
- ICT Systems Support: Providing first-line support for hardware and software issues, including installation, configuration, and troubleshooting to ensure smooth operations.
- Network Management: Assisting in maintaining and monitoring local area networks (LANs), wide area networks (WANs), and other communication systems.
- Data Management and Security: Ensuring data integrity and security by monitoring systems for potential vulnerabilities and taking preventive measures.
- User Training and Assistance: Offering guidance to end-users on ICT system usage, applications, and troubleshooting techniques.
- System Maintenance: Conducting routine checks, upgrades, and system backups to minimize downtime and optimize performance.
- Collaboration with Teams: Partnering with other ICT professionals to develop innovative solutions and improve service delivery in line with the ministry’s mission.
- Documentation and Reporting: Maintaining accurate logs and documentation for ICT systems, issues, and resolutions to ensure transparency and efficiency.
This role is pivotal to the ministry’s goal of driving digital transformation, making it a fantastic opportunity for professionals with a passion for technology and public service.
What We Are Looking For
The Ministry is seeking enthusiastic and solution-oriented individuals who demonstrate a proactive approach to problem-solving and a keen interest in leveraging technology to make a meaningful impact. Successful candidates will possess a range of soft skills and abilities, including:
- Adaptability: An ability to thrive in a fast-paced environment and remain flexible in the face of evolving priorities and challenges.
- Teamwork: Strong interpersonal skills with the capability to work collaboratively within diverse teams to achieve shared objectives.
- Analytical Thinking: An aptitude for diagnosing technical problems, analyzing issues, and implementing effective solutions efficiently.
- Communication Skills: The ability to convey technical concepts in clear, accessible language to a non-technical audience.
- Attention to Detail: A meticulous approach to work, ensuring accuracy and precision in executing tasks and maintaining records.
- Innovative Mindset: A willingness to embrace creativity and explore new ideas to enhance ICT service delivery.
- Time Management: The capacity to prioritize tasks effectively and meet deadlines without compromising on quality.
If you are passionate about contributing to Kenya’s digital transformation agenda and eager to work in a role where you can directly impact the delivery of public services, this opportunity is for you.
Why Join Us?
The Ministry of Information, Communication, and the Digital Economy offers an environment that values talent, innovation, and dedication. Joining this team means being part of a mission to create a digitally empowered nation, where citizens and businesses benefit from seamless, efficient ICT systems.
You will have the opportunity to work alongside experts in the field, gain exposure to cutting-edge technologies, and contribute meaningfully to initiatives that touch the lives of millions.
How to Apply
Interested candidates are encouraged to submit their applications online through the Commission’s official website at www.publicservice.go.ke or via the jobs portal at www.psckjobs.go.ke. Be sure to complete your application in full to ensure it reaches the Commission by 4th February 2025 at 5 PM East African Time.
Take the next step toward a rewarding career in public service and be part of the team driving Kenya’s digital economy forward.
